FixFlow.
Appliance Repair Dispatch Platform
A SaaS platform that gives property managers a branded intake portal. Tenants submit repair requests, the LLM triages them into a structured work order, and dispatch routes them to completion.
The Problem
Repair companies that service property managers have a messy intake problem. Tenants call, text, or email. Details get lost. Dispatch is slow. There's no structured way to capture, triage, and track a request from first contact to completion. FixFlow is the single pipe all of that runs through.
Branded Intake Portals
Every property management company gets their own slug-based URL —
e.g., /dispatch/alpha-properties.
Their tenants see the company name, not FixFlow. Clean, simple, branded.
AI-Powered Triage
GPT-4o-mini reads the issue description and predicts appliance type and the two most likely failure points. The dispatcher already knows what they're walking into before they call the tenant back.
End-to-End Tracking
Work orders flow through a structured pipeline: Received → Scheduling → Dispatched → Completed → Invoiced. Every stage is stored in the database, and Twilio SMS keeps tenants updated automatically.